Carla

It has been incredible to witness the company’s growth from those modest beginnings—with just a handful of clients and a small team of call handlers—into a thriving business with an extensive client portfolio and a dynamic team. The most rewarding aspect of my role has been being part of every stage of this development and watching our team members flourish in their individual roles.

My journey at AR has required me to adapt and develop new skills, including programming telephone systems and engaging in tech development, which I never envisioned when I began in customer service—but to my surprise, I’m quite good at it!

Outside of my responsibilities at AR, I cherish spending quality time with my family. With my husband working outside the UK, we seize every opportunity to travel together with our son, exploring new places, immersing ourselves in different cultures, and delighting in local cuisines—then attempting to recreate those culinary experiences at home. As a fun fact, my team might not know that I swam competitively for Newcastle for years, even reaching the nationals, before I decided to focus on my studies!