“Always there when we can’t make it to the phone. Great peace of mind to know someone competent is handling our valuable clients.” Dr Paul Munsanje, Amara
“We’re very pleased with Aesthetic Response- always at the end of the phone or email for reliable bookings and enquiries.
A great help for our company, they save us time to get on with other things knowing appointments are taken care of”
“It is actually hard to believe that we have been working together for so many years. AR have been a constant, reliable, personable, flexible, highly skilled and constantly evolving part of my team. Where there has been a gap in my front of house team, AR have seamlessly filled it.
Over the years my practice has grown from a single, rented room in a serviced office/clinic to a busy, 8 room, multidisciplinary and multiple practitioner business. I simply could not have done this without AR. We have grown together and at every step in my business growth, AR have grown with me.
Without hesitation, my best ever introduction all those years ago. I look forward to the next 12 years (although I may be retired by then!)”
“Since launching my practice, Aesthetic Response has played a key part of my clinic growth and expansion. With a warm, friendly and professional approach, I consider them a core part of my team and highly recommend them.”
“Here at the Raj Acquilla Clinics, Aesthetic Response are instrumental to our success and provide ongoing support to both our internal team and ever-growing patient list. Dr Raj Acquilla is one of the world’s leading practitioners in facial aesthetics and hence the demand for appointments and contact is plentiful.
Knowing we have a professional, friendly and hard-working team off-site working closely alongside Dr. Acquilla and our team is priceless, especially as all our needs are tailored specifically, along with providing the upmost discretion when dealing with high-net worth or celebrity patients. The service has simply become an extension of our own business which we would not be without.
Helen and Laura – Patient Coordinators ”
There have been very few things in my clinical and business experience that have really shifted the needle on the way I deliver care to my patients. And I can truly say that Aesthetic Response have been one of those decisions that I have never looked back on. I never have to check up or wonder if it has been done – I know that it has been. As an entrepreneur this frees up my brain to look after my patients and build my business.
Having now been through covid and running a modern practice, means that diversifying how we deliver things is key. What I did 5 years ago is not valid any more. Staffing changes, patient expectations and my financial expectations all mean that services must deliver what they say they will in order to keep us competitive and excelling. Offering a virtual reception service sounds easy but is actually very difficult to do well (I know as I have tried many!), and AR have not let me down. They have allowed me to be a future facing business and they are growing and adapting with me as my range of services improves and advances. Thank you AR!
“Thank you for providing an excellent service to us for the last 12 years, and thank you to all the staff. You all have a lovely telephone manner, always helpful and professional which is essential to any company.
Patients prefer speaking to someone rather than going to voicemail, so this is a great help when we cannot get to the phone. Booking patient appointments too is a big advantage and all done with patient confidentiality observed.
Thank you for providing an excellent and professional service and we would not hesitate recommending your services to anyone.”
“We started using Aesthetic Response 12 years ago. We were pleased to find a company that specialised in managing calls for aesthetic patients, as our previous experience with “answering services” was that they took messages but did nothing to add to the customer experience and at times actively detracted from it.
From the beginning and ever since we regularly receive compliments from our patients about how friendly and understanding the telephone staff are, and the conversion rate of calls has been much higher than we were used to. The service is seamless – most patients assume that the telephone is answered within our clinic.
The first contact that patients make is so important in giving the right impression of the clinic, and it makes a real difference to have calls answered by knowledgeable and sympathetic people – Aesthetic Response acts as our shop front and we feel very fortunate to have found them.”
Best wishes, and many thanks to all of the team for their help over the years”
“Aesthetic Response Provides my patients with personal, efficient, and very effective high-level customer service. They are a very valuable asset to my clinic.”
“I often ask my clients about the service they receive before actually meeting me and it’s always very positive. I love knowing that every enquiry and call is professionally handled.”
“Originally my clinic was based at home for three years and after AR being involved for 2 years the business trebled. It meant that I needed to move to bigger premises to accommodate my clients so that’s been brilliant. I don’t think it would have happened without AR”
“We have tried some other services out there but they really do not compare. Primarily because Aesthetic Response is focused on the aesthetics industry and knows the treatments inside out. If you decide to use Aesthetic Response I’m confident that you’ll get the same high level of service as we do.”
“You are brilliant … You’ve always been highly professional and you will always be essential to my business.”
“We’ve been working with Aesthetic Response for over 6 years now and have always been very happy with the service they provide. Originally AR were the only ones manning our phones and as we’ve grown and taken on a clinic coordinator they now provide overflow, out of hours and holiday cover. The team are so knowledgeable, warm, friendly and have a can-do attitude that our clients don’t even realise they aren’t speaking with an external phone team. This is very important to us. Their conversion rate for new clients is extremely high. I couldn’t recommend AR more highly.”
“Aesthetic Response. Absolutely brilliant. A lovely team who answer the phone as your clinic and give your patients a human to talk to. They make sure they know everything about your clinic, how you work, procedures, pricing and their conversion rate for new customers is excellent. I get so much great feedback from my patients about how lovely and helpful my office is. So much cheaper than employing a receptionist and can dovetail with online automated bookings for those regulars that simply want to book online.”
“I first started using AR 9 years ago when I found that I was missing calls and just trying to juggle too many things within my single-handed business.
My work life balance was totally unbalanced and I was becoming increasingly stressed trying to handle the whole thing. Since using AR my business has become so much more successful and my patients are handled with the professionalism they deserve.
All the staff are so professional in the way they handle the calls and my patients find them very easy and relaxed to talk to and very efficient. In addition to all the points I’ve mentioned I don’t have to pay a full-time receptionist or find a space for one in my clinic. AR have been such a huge asset to my business….thank you”
“Aesthetic Response are not just a generic call handling company, their consistency and ability to convert new patients to consultation is fabulous and the recent work on GDPR and compliancy has been excellent. My patients feel welcomed on the phone and I would not take my clinic call handling anywhere else, it is very much like a having a clinic staff member.”
“Diane believes the team here at Aesthetic Response are all lovely and with her being a small clinic and also a sole practitioner it’s the most affordable option rather than having a 1 or 2 members of staff to cover the 58 hours that AR covers per week. It takes the stress and responsibility away of the phone ringing and also staff employment. Diane has peace of mind that her patients receive the best service and that AR staff are trained in pre and post care and can give some treatment advice.”
“It’s like having my own team of PAs who don’t take holidays, don’t take sick leave and work weekends as well, at a fraction of the price of employing someone”
To hear more scroll further down to listen to his full testimonial
“I started using Aesthetic Response 10 years ago as my aesthetics practice was too small to justify employing a receptionist and I was missing out on potential new patients when I wasn’t able to answer the phone.
The staff at Aesthetic Response very quickly became an integral part of my business and my patients always commented on how helpful and professional they were – most of the time they didn’t even realise they were not in the clinic!
Over the last 10 years my business has grown and although I now employ reception staff I continue to use Aesthetic Response to take overflow and out of hours call, allowing my patients to have their queries answered and book their appointments even when the phone is busy or the clinic is closed.
Aesthetic Response offer an invaluable service for aesthetic business owners and I’d recommend them to anyone looking for a way to manage their phone enquiries and bookings.”
I would really like to thank you and your wonderful staff for all of your help and support. I am so happy I found you!
As my business became busier, I found that I needed help with patient enquiries and bookings. I’d had a recommendation from a respected colleague about Aesthetic Response and started using their services. I am so glad that I did! Their service is excellent. They take great care to answer all patient enquiries carefully, and my patients remark that they are always polite and helpful. I am always kept informed of all conversations promptly so I know what is happening with my diary. Staff take deposits for me which has really helped with “no -shows” and their service means that they take enquiries all day, even when I’m busy in clinic, my business is growing! Highly recommend !
“We have used Aesthetics Response for many years now and have always been delighted with their services. The messages they take for us are always very clear and we never have any issues from our clients when they get through to them instead of us. Thank you to your whole team!”
Jo Gudgin, Bookings Manager
“We’ve had the pleasure of using Aesthetic Response now for nearly eight or nine years, since it’s very early days.
When we were just two woman band we were struggling with booking appointments and seeing patients and carrying on with our daily jobs, so we took on aesthetic response, and they have helped our business grow and support our patient journey through the years.
We continue to use them even though we have a fully-fledged in house reception team.
We like making sure that our patients never have to wait to have their calls answered and they’re always answered in a timely and lovely manner as if they’re part of the River Aesthetics team.”
I’m really reassured that I know when you’re dealing with any of my patients, that you’ll deal with them extremely professionally, everything will be taken care of, I don’t have any problems whatsoever. From a client feedback point of view, they’re always very positive about AR, I’ve never yet had anybody say anything negative about you.
“Aesthetic Response have been an integral part of my clinic over the past nine years. They have grown with my business as my team, treatment offerings and premises have expanded, offering support and consistency throughout.
I love the reassurance that no phone call is missed during a busy clinic day and that my patients can still speak to someone across a weekend.
The AR team help to reduce the pressure on my busy front desk, whilst still delivering the highest standards of customer service. I am very grateful for their support and am looking forward to many more years working together!”
“I am a huge fan of AR, they do a brilliant job of front house, leaving you free to do your job of medical aesthetics.”
Save Face Clinical Director & BACN co-founder
“I have been using Aesthetic Response for a number of years now and have been very happy with the efficiency, courtesy and reliability of the service they provide. They have a great team, and offer a personal touch which goes down well with both my patients and my team.”
Consultant Plastic Surgeon
President of the BAAPS
“Our clinic works to an exceptional standard of patient care. Being able to access us on the phone is the most important connection we have with our patients and therefore high-quality call management is crucial. The after-hours service provided by AR reflects and complements our in-house service. Their established team of staff who are well trained and courteous makes AR an excellent partner for us and I would not hesitate to recommend them. “
“Lumiere MediSpa has been in partnership with Aesthetic Response for 5 five years now and they are certainly part of the team. We are confident in the knowledge that all of our new and existing patients are in very experienced and professional hands.
Aesthetics Response’s ability to evolve and adapt to new treatments and processes is outstanding, and so is its ability to quickly communicate with us at the clinic, ensuring a seamless patient experience.
Lumiere Medispa looks forward to a continued relationship with Aesthetic Response.
Five Stars to Aesthetic Response.”
“Aesthetic Response are the best business decision I made!
After opening my new clinic I was struggling to cope with the workload on my own. AR have been an absolute game changer to the day to day running of my diary, enquiries and communications. They are a safe pair of hands for my clients to talk to whilst I concentrate on treating.
My clients always comment on how friendly, knowledgeable and efficient they are. I genuinely couldn’t do it without them and I’m so grateful. Highly recommend.”
“Your support is always exceptional and reliable. I couldn’t function without you. You are a vital aspect of my business model and even as I approach employing an in-house administrator, your services will always be relied upon. You are just too damn good! My patients very often comment on how helpful the person on the phone was, and how kind and nice they were. Just please don’t ever go away!”
“Aesthetic response has helped grow my clinic over the years by offering a personalised answering service for my practice. They are a credit to the aesthetic industry and I consider them a valuable asset to any clinic looking to expand!”
“Thanks for all your fantastic efforts Aesthetic Response! Thanks to you, Dermadoc won first place in call answering out of all the clinics in Europe!* We are forever grateful!”
“*Sector mystery shop across 74 leading European clinics”
“Just wanted to say thank you for calmly assisting me and my patients when I was off sick.I also wanted to say very well done – I’ve had some very positive feedback from numerous patients lately about the way you’ve been handling my calls: Friendly, helpful and professional comes up repeatedly. Good job!”
“Aesthetic Response have been instrumental in ensuring the smooth-running of my clinic since its launch. As a single-handed practice, their expertise and efficiency in handling my bookings and enquiries (and taking payments initially as well) has freed up time allowing me to focus on what I’m good at – direct patient care. I am a perfectionist, but their professionalism and warm demeanour mean that I have complete confidence in having them represent me in all communication with existing and prospective patients. I have always been impressed with their “can do” attitude when faced with any task, large or small, and each and every one of the team who look after my practice have been a total pleasure to work with. Thank you so much for everything – I couldn’t have done this without you!”
“I can truly say that Aesthetic Response have been one of those decisions that I have never looked back on. Staffing changes, patient expectations and my financial expectations all mean that services must deliver what they say they will in order to keep us competitive and excelling. Offering a virtual reception service sounds easy but is actually very difficult to do well (I know as I have tried many!), and AR have not let me down. They have allowed me to be a future facing business, growing and adapting with me as my range of services improves and advances. Thank you AR! “
Dr Mayoni Gooneratne | The Clinic by Dr Mayoni
– Sherina Balaratnam | S-Thetics
– Dr Victoria Manning | River Aesthetics
– Jay Shah | Elite Aesthetics
– Eve Bird | Botastic Aesthetics
At the time AR’s service started both myself and my business partner Victoria Manning, were working in the practice on a part-time basis, and Aesthetic Response were managing approximately 50 calls a month on our behalf.
Within a few months of transferring our calls to AR, we noticed an increase in both client conversion from call to appointment for consultation, as well as increased client satisfaction, which in turn led to a busier diary. The team got to know us and were (and still are) extremely professional in dealing with both us and our clients.
Towards the end of 2014 both Victoria and myself took the huge leap of faith and decided that we would leave our part-time NHS roles to concentrate full-time on building River Aesthetics. All through this period of time AR were working seamlessly in the background supporting the day to day running of the clinic. They liaised with clients, managed our time in clinic effectively and ensured that no stone was left unturned in terms of booking clients in for consultation.
I am very proud to say that River Aesthetics has gone from strength to strength: we opened our already thriving London practice in May 2016, and then our Canford Cliffs Clinic in February 2017. All of our calls continue to be managed by Aesthetic Response, as well as our email and social media enquiries, they even manage us to a certain extent! The call rate has grown form the initial 50 a month to in excess of 270, and throughout AR have maintained their exceptional conversion rates and great customer service standards. It is our belief that AR have contributed to River’s success and we trust that they will continue to play a vital role in our future plans.
We always have positive comments from patients about our reception team. If you need support with your clinic calls we can recommend that you use Aesthetic Response, we would be completely lost without them.”