We are continuing with our Meet Our Team blog series and this week we would like to introduce Chloe Oliver. Since joining us over 4 years ago as a Patient Care Advisor, Chloe has taken on a second role managing our client updates. Let's hear what she has to say
Hello! My name is Chloe, I'm 26 years old and a patient advisor with Aesthetic Response. I've been with the company for nearly 4 years now and no two days are the same. I've two roles within the company, first, and foremost, I'm a patient advisor and my second role involves keeping client information up to date on our inhouse system. This means along with answering calls I liaise with clients to ensure our database is updated with relevant information. For instance, if there are any changes to the devices, treatments, practitioner, locations, prices, and offers the clinic may have, or deposit and cancellation policies I'll upload the information. I enjoy this side to my role as I like having the responsibility to ensure all of the information is accurate and correct for our team as we need to use this every day to navigate our calls.
As I briefly touched on earlier my role is varied day to day. It is fascinating how much has changed in the industry for the short time I've worked for Aesthetic Response. New procedures and treatments are introduced so often I feel that I'm constantly learning and my knowledge has grown so much in a short space of time. Moreover, in my role, I enjoy speaking to different people every day and providing patients with details and answering their queries/questions in a professional manner.
Since July 2020 I've been working from home which has certainly been an interesting adjustment. Initially I wasn't sure about working from home as I really enjoyed our lovely office and seeing everyone's faces every day. However, I soon adjusted and now I love working from home along with my partner David and our excitable chocolate labrador Rolo. We'd been looking forward to getting married last October and ended up welcoming Rolo instead after the wedding was cancelled due to Covid! We're now hoping our wedding will go ahead later this year!
Overall, I feel grateful to be working with such a lovely team of individuals and cannot express my thankfulness for all of their support not only in my job role but also outside of work as well.