Why Aesthetic Response?
With over 110,000 aesthetic calls now being managed during a 12 month period, of which over 12,500 are new patient enquiries, it is safe to say that our team must be the most experienced in this specialist sector! Our hope is that this will inspire you to trust us with your calls.
We understand your clients:
Successful aesthetic and cosmetic practice is deeply-rooted in trust; patients need to trust that they are making the right decision in choosing their practitioner, whether they are undergoing a once in a life time procedure or embarking on a longer term journey in feeling good about themselves.
AR's specialist service to aesthetic and cosmetic practitioners is built on our understanding of this patient need and is proven as trusted and successful.
"We have been using Aesthetic Response for just over 1 year now and the services that they offer have been invaluable.
We run a busy clinic and it is wonderful to be safe in the knowledge that our patient calls are responded to immediately, appointments are made effortlessly and any enquiries are dealt with professionally and smoothly.
The team handle all enquiries with a very personal and friendly touch and our patients always feel very well looked after."
Our clients achieve accelerated growth:
In recognising that trust is paramount, AR's dedicated call and enquiry management service for aesthetic and cosmetic practice is all about gaining new patients and growing and nurturing your relationship with existing patients.
Our priority is to enhance your client service; our unique service offers your patients knowledgeable, experienced advisors on the end of the phone the moment they choose to dial your practice number.
In using AR's skilled service you will benefit further from this circle of trust. We will help to grow your patient base, increase your revenue and free up your valuable time.
"We have been using Aesthetic Response for the past 18 months, we initially had them recommended by a colleague as at the time we had outsourced to a normal call centre who knew nothing about aesthetics. This meant all questions, queries, problems, diary management etc were directed at us. Not ideal when you are treating patients, this culminated in a delay in contacting the patients.
Since transferring to AR we have noticed an increase in both client conversion and client satisfaction. The team know us and are extremely professional in dealing with both us and our clients.
The team book our appointments and manage our diary for us, and manage us to a certain extent!
I always have positive comments from patients about our reception team. So basically if you need a call team, use Aesthetic Response, we would be completely lost without them."
We work alongside your team:
Many practices we work with have their own in-house staff who are experienced and skilled in client care. Our AR team are trained to work seamlessly alongside both you and your team, enhancing your service and ensuring that you are capturing valuable calls.
"Our clinic works to an exceptional standard of patient care. Being able to access us on the phone is the most important connection we have with our patients and therefore high quality call management is crucial. The overflow and after-hours service provided by AR reflects and complements our in-house service. Their established team of staff who are well trained and courteous makes AR an excellent partner for us and I would not hesitate to recommend them. We are looking forward to a very positive 2015 working with AR."