Private Hospitals

How AR support your hospital customer service team:

  • Your calls answered promptly and professionally: daytime, evening or on a Saturday – our highly skilled, trained advisors can front line all your calls or simply manage your overflow throughout the day and out of hours

  • Detailed messages taken, and forwarded for follow up by your customer service team

  • A consistent enquiry to appointment conversion rate: 70 – 85% for calls & 30 – 40% for emails

  • Release of valuable time to enable your staff to manage their time as effectively as possible and be away from their desks as needed

  • Benefit from extended hours cover with the peace of mind that holiday and sickness absence will always be covered from a highly reliable service working seamlessly with your departments. Lunch breaks are covered too

  • Detailed call reports to help build your database, support and track your marketing activity

To find out what leading private hospitals say about our services, see below

Tailor your AR service to how you want to run your practice

Specialist full time Practice support which makes complete sense (our client’s word, not ours!). Time and resource efficient!

Your Clients are in Safe Hands

"I would trust Aesthetic Response with any of our Plastic Surgery enquiries and be very confident that they would be dealt with professionally and appropriately. They provide us with clear evidence of call outcomes and their conversion rates are good.

They respect our data protection policies,work diligently to help push our business forwards and I currently regard them as a crucial part of our customer services team."

Business Development Manager, Spire Hospital Methley Park

"There are not many people I would trust as call handlers outside of my organisation, but when working with Aesthetic Response, I know that our callers are being dealt with as well as if we were speaking to them ourselves.

They are professional and courteous to deal with, and most of all have proved incredibly reliable and responsive throughout our working relationship. I would have no hesitation in recommending them to anybody, and In fact I already have!"

Chloe Senneck, Business Development Manager, Spire Hospital, Washington

"As a private healthcare provider Spire Elland has worked with aesthetic response for the last 6 months or so. We have fully utilised their support services to field our 'overflow calls' and out of hours and email services whilst we had a new computer system installed.

Aesthetic Response are an excellent team of people who strive to ensure that your business needs are at the heart of their service and Gilly and her team are in constant communication to see where things can be improved – even if they are excellent already. Gilly is willing to listen to her customers and flex her team around your needs. You cannot ask for anything more and I am more than happy to endorse Aesthetic Response."

Lorraine Crutchley, Business Development Manager at Spire Elland Hospital
Google Analytics Alternative