Other Private Practice

 

 

Cosmetic Practice

Whatever stage you are in your practice life, it is likely that you work between a number of hospitals and clinic locations, whether you are combining NHS and private or simply focussed on private practice. Although you will have the support of a medical secretary or receptionist, in an increasingly competitive sector ensuring your practice calls are answered promptly and to a high standard to reflect your professional profile is of the utmost importance. Importantly, creating the best possible first impression when a new client calls will ensure you are maximising your enquiry to consultation appointment rate with each enquiry.

AR provides cost effective enquiry handling provision of the highest calibre. We combine call handling interpersonal skills with knowledge of cosmetic surgery and aesthetics and we get to know your practice credentials and details inside and out so your callers will have the genuine impression we are your PA or receptionist, not an outside call answering service. Answering your client's call is just the start. Our unique service to professional Plastic and Reconstructive surgeons offers complete peace of mind that your calls are being successfully handled whatever your enquirer or patient's need.

Our patient advisors talk aesthetic and cosmetic procedures all day every day, so patients receive a consistently professional service. Valuable enquiries are captured and staff absences from your practice phone need never be a worry or a concern.

 

Support Available

Private Hospitals

Here at Aesthetic Response we understand that your Cosmetic self-pay clients are completely different to your 'choose & book' and other 'self-pay' clients. Self-pay cosmetic clients as we know are not booking into your hospital because they are ill or because they have a medical or surgical necessity - they are choosing to undergo a procedure to help them feel more confident about the way they look. For this reason these client enquiries require a more considered approach to how they are handled; in a competitive cosmetic market, cosmetic self-pay clients have choice as to where they spend their money, and whether they go ahead with what can often be a high level of spend.

As your hospital's Customer Service team are constantly busy taking care of customer service needs for all speciality patients and hospital requirements; it can often be the case that new enquiry cosmetic calls are lost in the system or at times go unanswered. Creating the best possible first impression for commercially aware cosmetic self-pay clients, will help ensure success in maximising your cosmetic enquiry to consultation appointment rate, and high value hospital revenue opportunities.

AR provide cost effective enquiry handling provision for cosmetic enquiries of the highest calibre, supporting private hospital customer service departments on a daily basis. We combine call handling and customer service skills with knowledge of cosmetic surgery and aesthetics and we get to know your hospital protocol inside and out. Our conversion rates of enquiry to mini consultations, opening evening or cosmetic nurse or surgeon consultation bookings is very high for the industry; upwards of 60%.

In addition to servicing cosmetic callers we can further support your main receptionists and customer service departments by acting as an overflow service for your other speciality hospital departments to ensure all calls are answered to the high standards your hospital sets and that no self-pay valuable enquiry is ever missed or left hanging.

Enquiry calls do come out of hours; each has a high tangible value as do email enquiries. We have an exceptional conversion rate on email enquiries too.

 

Support Available

Other Medical Specialities

Here at AR we work with a variety of practices to support your medical secretary or receptionist. In an increasingly competitive sector ensuring your practice calls are answered promptly and to a high standard to reflect your professional profile is of the utmost importance. Importantly, creating the best possible first impression when a new client calls will ensure you are maximising your enquiry to consultation appointment rate with each enquiry.

AR provides cost effective enquiry handling provision of the highest calibre. We combine call handling interpersonal skills with knowledge of the medical sector, giving your callers the genuine impression we are your PA or receptionist, not an outside call answering service.

Our patient advisors talk to patients all day every day, so your practice will receive a consistently professional service. Valuable enquiries are captured and staff absences from your practice phone need never be a worry or a concern.

 

Support Available


We have experience in a wide range of medical specialities including: orthopaedics, gynaecology, urology, breast care, cardiology, dermatology, ENT, weight loss surgery, cosmetic dentistry, and physiotherapy.

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