Established Aesthetic Practice

Your practice is a clinic based full time business with increasing staffing requirements. You either need full cover support or a safety net to work alongside your in-house staff team. Your Practice lines are ringing and your reception staff are too busy to handle all incoming calls. Do you have concerns that valuable new enquiry calls are being lost during practice hours in addition to out of hours missed client opportunities?

Our highly skilled, trained advisors can assist either by providing Message Taking or our full Enquiry Management and Diary Service.

  • Your calls answered promptly and professionally: daytime, evening or on a Saturday – our highly skilled, trained advisors can front line all your calls or simply manage your overflow throughout the day and out of hours

  • Detailed messages taken and forwarded for follow up

  • A consistent enquiry to appointment conversion rate: 75-85% for calls & 30-40% for emails

  • Appointments booked and managed on your CRM diary, for your different practitioners and treatment rooms

  • Skilled diary managers to ensure all appointments are time and resource efficient

  • Detailed call reports to help build your database, support and track your Marketing activity

  • Re-engage with your lapsed customers; follow-up calls made by AR's skilled outbound team can be all that's needed to get clients re-booking

  • No enquiry handling disruptions through rest-room and lunch breaks, holidays or sickness

 

See below what leading aesthetic practitioners say about our services

Tailor our service to your suit your requirements

66 hours a week highly skilled call handling for the cost of a part-time receptionist

Your Clients are in Safe Hands

"Aesthetic Response have given me....calmness and efficiency in my life. The ability to run a smooth uninterrupted clinic by handling all my calls. Quality time with my family in the evenings as no longer do I have patients to call and text replies to. The patchwork of post its and confusion has left me. Patients are happy as their call is responded to immediately. Big increase in new patients as their enquiry is taken and converted to a booking with great efficiency. Good to get my life back! Thank you"

Jackie Holden, Brighton Beautiful

"Thanks for all your fantastic efforts Aesthetic Response! Thanks to you, Dermadoc win first place in call answering out of all the clinics in Europe!* We are forever grateful!"

*Recent sector mystery shop across 74 leading European clinics.

Dr Firhass Tuckmachi, Dermadoc, London

“Our clinic works to an exceptional standard of patient care. Being able to access us on the phone is the most important connection we have with our patients and therefore high quality call management is crucial. The after-hours service provided by AR reflects and complements our in-house service. Their established team of staff who are well trained and courteous makes AR an excellent partner for us and I would not hesitate to recommend them. We are looking forward to a very positive 2015 working with AR.”

Dr Kieren Bong, Cosmetic Doctor, Essence Medical, Glasgow

"We have been using Aesthetic Response since October 2013, we initially had them recommended by a colleague as at the time we had outsourced to a normal call centre who knew nothing about aesthetics. This meant all questions, queries, problems, diary management etc were directed at us. Not ideal when you are treating patients, this culminated in a delay in contacting the patients.

Since transferring to AR we have noticed an increase in both client conversion and client satisfaction. The team know us and are extremely professional in dealing with both us and our clients.

The team book our appointments and manage our diary for us, and manage us to a certain extent!

I always have positive comments from patients about our reception team. So basically if you need a call team, use Aesthetic Response, we would be completely lost without them."

Dr Victoria Manning, Clinical Director of River Aesthetics, Lymington
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