Over the last 30 years our experience in the field of aesthetic and cosmetic surgery practice has taught us that this sector is very different to other areas of Healthcare, where clients book their appointments driven by medical need and necessity and not by more commercial factors such as choice of procedures, products, type of practitioner and price.
As business partners, between us, we have over 60 years' experience in this sector in various roles including:
- Aesthetic Practice ownership
- Clinic Management
- Client liaison
- Product Sales
- Staff Training
Mindful of trends towards outsourcing call answering to virtual reception or PA companies, who advertise cost effective and time saving benefits, we really wanted to go one step further to offer a tailored service call handling solution which would effectively help aesthetic doctors and nurses and clinic owners fast track their businesses.
We have taken our experience to combine proven customer service skills with aesthetic knowledge and extended practice hours to enable our clients to provide effective front line service to their clients and achieve highly successful appointment booking rates.
The figures speak for themselves:
Since we began, through careful recruitment, selection and on-going training, we have nurtured a special team of dedicated patient advisors who love promoting our aesthetics clients on the telephone. From our recent client survey we are proud that over 80% of our clients who took part reported strong practice growth; acknowledging their AR support as a key contributor to that growth.
AR's passion for what we do and our strong close family approach and supportive team values are key to our achievements for our clients.
Our hope is that you too will be inspired as we have been; clinical expertise, enquiry management skills investment and extending practice hours wherever possible is a proven recipe for success.
We would love to hear from you, do email either of us with any questions or comments.
Ann Pullan & Gilly Dickons,
Founders of AR